Rising interest in ITIL

As I have visited companies recently, some have mentioned changes in their processes that may be introduced in 2006 to facilitate and improve communications across all of their IT teams - network engineers, voice specialists, and application developers.  Deciding what processes to put in place can be a a bit of a challenge. There are a couple of directions IT organizations can go to establish the necessary processes. 

Processes such as those outlined in the IT Infrastructure Library (ITIL) to direct planning, troubleshooting, network optimization, and application delivery activities seem to be mentioned most often by the customers I am talking with.  Some companies are considering contracting with large ITIL oriented Systems Integrators (SI's) to provide more of their company's IT services while others are planning to educate themselves on some of the recommended ITIL processes and implement selected ones internally.

Whichever direction you are thinking about, the ITIL web site offers the most complete description of all the Libraries http://www.itil-itsm-world.com/ to get a jump start on that education process.  NetScout offers a free white paper on ITIL processes. In addition, I will continue to provide information on how network and application performance management can play a part in this new world of ITIL processes in future posts.

Comments

[abrill]

Yes ITIL seems to be a priority every where I look these days. We are into our second year using ITIL as a framework to delivery IT services to our business. The library doese create a useful framework to reference how many areas can fit together and organize themselves around a common architecture. The area of Service Management and Capacity Management are particularly pertinent to work like Capacity Planning and the tools like NetScout and eHealth from Computer Associates fit right in as part of the equation for how to perform the functions inside that part of the framework.