I promised you a full report on highlights from this year's NetScout User Forum conference, and there's certainly a lot of good things to pass on.
For example, I was encouraged to find our users in full throttle "nGenius troubleshooting mode" as part of their daily monitoring routine. We host an interactive Town Meeting session where the audience is polled on key questions that we (and they) ought to know about. The results are provided instantly. When asked how users approach their daily troubleshooting role, they had 6 options to choose from: firefighting most of the time, a mix of troubleshooting and regular monitoring, mostly regular monitoring, purely capacity planning, watching for potential problems, or proactive superhero.
By a comfortably wide margin, for 52% of the respondents the answer is a mix of firefighting and regular monitoring. Another 13% rely primarily on regular monitoring, and another 13% think of themselves as proactive superheroes.
In essence, there's less than 10% out there that still are caught up in full firefighting mode. So practically speaking, our users have adapted and are constantly trying to keep ahead of the curve, through proactive monitoring, detailed and spot data and trend analysis, and consumer education through data sharing. We like to think that the nGenius System helps on all of these fronts, and the numbers here bear this out.
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