To place the nGenius Solution in the context of Service Management and Application Management, we invited Michael Procopio of HP and Bob Ure from Mercury Interactive to speak at NUF.
HP (fyi NetScout's integration with HP)
Michael's presentation focused on the effects of service management on the industry and IT professional such as people in the audience. According to Michael, the key task of network service management (NSM) is to ensure availability and performance of business services. Service driven operations (SDO) is transforming IT organizations from technology provider to business partner, from focusing on business stability to business agility, and from maintenance to innovation. For CIOs and service managers, SDO enables IT staff to provide their business with meaningful, current, and easy-to-understand visibility into the health and status of critical IT services. For IT operational staff, SDO provides the ability to operate the IT infrastructure more effectively and from a service-oriented perspective, and to prioritize work based on the most critical impact of IT service health to the business, increasing efficiency and producing more meaningful and measurable results.
Mercury Interactive
Bob's focus was on application performance lifecycle (APL) management. The key problems APL solves are increasing collaboration across silo'd teams; making it easier to replicate problems, testing for reality and planning for capacity; increasing confidence at "Go Live" by providing load testers visibility into production requirements; shortening time to resolution because testing adn operations utilize different tools; adn enabling more and faster test cycles to further mitigate risk. With the integration of Mercury's Business Availability Center (BAC) and NetScout's nGenius Solution, customers can be provided with a single, business-oriented console for consolidated network, server and application performance management mapped directly to their critical business services. This allows for tighter control of critical business processes, with flow-based High Definition network performance information that only NetScout can deliver, along with the correlation of infrastructure performance and end-user experience from Mercury.
Comments